If you answer your own email, listen to your own calls, issue your own refunds, handle your own customer service -- you're killing your business!

Here are the topics covered:

How to give your customers an ICQ communication panel for customer service.

The 7 words you must add to your ICQ panel or suffer the consequences.
How to filter out junk ICQ.

How to make your ICQ program interface smoothly with your email program (and why you want to do so).

How to set up an electronic note system that makes your life a lot easier.

The single best customer service software program you can own. (It's not what you think).

The software program that lets you "see" what the customer sees. When you move your mouse on your system, it moves on the customers computer. Great for customer support.

Screen shots that explain how to use our #1 most important customer service program. When your customer service person reads this, they'll immediately be up to speed and productive.