Evaluation Criteria

Every firm that is considered for inclusion into the Top 30 or Top 5 rankings is put through these set of questions.

• Customer feedback is a criteria that is evaluated in determining the rankings. In evaluating each applicant, Topseos.com considers the following key factors:
  
  
• What are the applicant firm's competitive advantages?
  
  
• How are the applicant's services and pricing levels superior to the competition?
  
  
• What is the availability of customer and technical support?
  
  
• What is the average response time and time-to-resolution for client problems?
  
  
• What SLA does the applicant provide?
  
  
• What other attributes/innovations does the applicant provide to set it apart from the competition?
  
  
• What is the average rating for the firm in terms of customer service?
  
  
• What is the average rating for the firm in terms of efficiency?
  
  
• What is the average rating for the firm in terms of overall performance?

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